How can we help you?
Need help? Find answers to common questions about orders, shipping, returns, payments, tracking, and more. We're here to make your Modish Bear shopping experience smooth and hassle-free.
Shopping with Modish Bear is simple. Browse our collection, add your favorite items to your cart, and proceed to checkout. Enter your shipping details, complete your payment, and you're done.
Once your payment has been successfully processed, you'll receive an order confirmation email. Creating an account is optional, but it makes future purchases faster and easier by saving your details securely.
If you've forgotten your password, click the "Forgot Password" link on the login page and enter your email address.
We'll send you a secure password reset link, allowing you to create a new password. For security reasons, your existing password cannot be recovered or viewed.
We accept a variety of secure payment methods, including:
- Shopify Payments
- PayPal
- Apple Pay
- Visa
- Mastercard
- American Express
- Other major credit and debit cards
All payments are processed through secure payment gateways. Modish Bear does not store or have access to your full card details.
All transactions are charged in Australian Dollars (AUD).
No, we currently do not offer Cash on Delivery (COD).
All orders must be paid in full at checkout before they are processed and dispatched.
You can enter your coupon code in the Discount Code field during checkout.
Once applied, your order total will automatically update.
Please note:
- Coupon codes cannot be combined with other offers unless stated otherwise.
- Promotional codes expire at the end of the advertised campaign period.
- Coupon codes cannot be redeemed for cash.
Yes. We accept returns within 7 days of delivery.
To be eligible for a return, items must be:
- Unused and in original condition
- Returned with all tags attached
- Returned in the original packaging whenever possible
Please note that clearance or final-sale items cannot be returned unless they arrive faulty or damaged.
Yes. Once your return has been received and inspected, your refund will be processed to your original payment method.
Please note:
- Original shipping charges are non-refundable for change-of-mind returns.
- Refunds are based on the amount actually paid after discounts or promotional offers.
- Processing times may vary depending on your payment provider.
Yes. We offer FREE Standard Shipping on orders over $60 AUD.
Shipping rates are:
- Standard Shipping: $9.95 AUD (orders under $60)
- Express Shipping: $14.95 AUD
Shipping costs are displayed at checkout before payment is completed.
- Your order total is below $60 AUD; or
- You selected Express Shipping.
All applicable shipping fees are clearly displayed during checkout.
Estimated delivery times after dispatch are:
Standard Shipping
3–10 Business Days
Express Shipping
1–3 Business Days
Please allow an additional 1–2 business days for order processing and packing.
Delivery times may vary during peak periods, public holidays, or due to courier delays.
No need to worry.
Orders typically require 1–2 business days for processing, quality checks, and packing before dispatch.
Once your order ships, you'll receive a tracking email with your tracking information.
Orders are shipped from our Australian warehouse using trusted delivery partners, including:
- Australia Post
- Sendle
- DHL Express
- Other reputable courier services
The courier selected depends on your delivery location and service availability.
Tracking information will be provided once your order has been dispatched.
You may request a return or exchange within 7 days of delivery.
Change of Mind Returns
- Return shipping costs are the customer's responsibility.
- Original shipping fees are non-refundable.
Faulty, Damaged, or Incorrect Items
If your order arrives damaged, faulty, or incorrect, Modish Bear will cover all associated return and replacement shipping costs.
Your rights under Australian Consumer Law remain fully protected.
Submit a return or exchange request through our website and include:
- Your order number
- The reason for the return or exchange
Please wait for approval and return instructions before sending your item.
For faulty, damaged, or incorrect products, email:
Include:
- Your order number
- Clear photos of the item
- A short unboxing video (if available)
Refunds
Refunds are typically processed within 7 business days after we receive and inspect your returned item.
Exchanges
Replacement items are dispatched once the original item has been received and approved.
If your requested replacement is unavailable, you may choose between:
- A full refund
- Store credit
Please allow additional time for banks and payment providers to process refunded funds.
Yes.
Once your order has been dispatched, you'll receive a tracking email containing your tracking number and courier tracking link.
Please allow up to 24 hours for tracking information to become active after dispatch.
If your order has not yet been shipped, we may be able to update your shipping address.
Please contact us as soon as possible.
Once an order has been dispatched, we are unable to make address changes.
We recommend carefully reviewing your shipping details before completing checkout.
Please note that we are unable to deliver to PO Boxes or Parcel Lockers.
If your parcel has not arrived within the estimated delivery timeframe, please contact us at:
We'll investigate the shipment with the courier. If the parcel is confirmed as lost, we'll arrange either:
- A replacement order, or
- A full refund
Yes, provided your order has not yet been shipped.
If you need to make changes or cancel your order, please contact us immediately.
Once an order has been dispatched, modifications and cancellations are no longer possible, and any issues will need to be handled through our returns or exchange process
After your payment has been successfully processed, you'll automatically receive an order confirmation email.
If you don't see the email:
- Check your spam or junk folder.
- Contact our support team if it's still missing.
