Complete Return & Refund Policy | Modish Bear Australia

Changed your mind or have issues of any sort or something not quite right when shopping with Modish Bear? No stress. You can return or exchange your order within 7 days of receiving it, and we'll sort out a refund or a swap. This policy applies to orders delivered within Australia, which is the only place we ship to.

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How to Start a Return or Exchange

First, please fill out our Return and Exchange form found on our site, and this step takes you through the information you need to provide and collects key details such as your order number and what you would like to do next. When we receive your submission, you will get an email with exact shipping directions and where to send. Just wait until you get that message. Sending stuff before that increases the chance of losing it; therefore, read those instructions before sending anything back.

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What Condition Must Items Be In

To be accepted, items need to come back unused and in the same condition you got them, with any tags still on and the original packaging where possible. Anything that has been worn, cleaned, used, or damaged after delivery cannot be returned by Modish Bear unless the issue was present from the start.

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Refunds

Once your return reaches us, we'll give it a quick check and then process your refund within 7 business days. The money goes back to the same payment method you used at checkout. If it takes a few more days for your bank or card provider to display it, please note that issue or processing delay is likely to be on their end rather than ours; therefore, be patient and get in contact with them.

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Exchange of Ordered Product

If you requested an exchange for your order with us at Modish Bear, we will ship the replacement as soon as your original item is returned to us and examined. Exchanges do rely on what's available at the moment. We'll give you a refund or store credit if the item you wanted is sold out, depending on your preference.

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Who Pays for Return Shipping Fees

You must pay to return your order if you decide to do so because it didn't fit or you have changed your mind. Please be aware that if you decide to change your mind, the original shipping costs will not be reimbursed. However, if a product arrives broken, incorrect or faulty, that’s on us — shipping and handling included. Keep the proof of postage anyway; it could be important later.

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Lost Parcels

Now and then a parcel goes missing in transit. If the carrier confirms yours is lost, we'll make it right with a replacement or a refund. Just reach out and we'll start tracing it with the courier on your behalf.

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Clearance Items

Anything marked as a Clearance item, shown with a red Clearance label on the product page, is a final sale. These can't be returned or exchanged unless they turn out to be faulty.

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Refunds on Promotional Orders

When you've bought something as part of a promotion, your refund is based on what you actually paid, not the full retail price. If an offer covers several items at different prices and you keep some of them, we work the promotion out again on what you've kept and refund the difference between what you paid and that recalculated total. Free items that came with a promotion don't carry a separate refund value, so they can't be cashed out.+

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Faulty, Damaged or Incorrect Items

We intend to offer you good quality products, and, importantly, we want you to be happy with the whole shopping experience and product quality. If your order is damaged or the wrong item was received, a return, exchange, or refund is something you can claim. Here’s the fastest way to get it going:

Open the package and make a good unboxing video.

Take a few crisp pictures that clearly display the flaw or damage in the ordered product.

Email the video and photos to our support team at Reach@modishbear.com, along with your order number.

Once your complaint reaches us, we'll go through it carefully and verify the issue. As soon as it's approved, we'll arrange your exchange or refund and have it done within 7 business days.

Remember that each customer request is examined and validated prior to approval, so the images and video are very beneficial. Additionally, nothing in this policy restricts the legal remedies you are entitled to for defective, damaged, or incorrect goods because it complies with the Australian Consumer Law.