Shipping policy

This Shipping Policy explains how Modish Bear processes, ships and delivers your orders. By placing an order on modishbear.com, you agree to the terms below.

1. Order Processing

Orders are processed within 1–3 business days after payment is confirmed. Business days are Monday to Friday, excluding public holidays. Orders placed on weekends or holidays are processed the next business day. During sales, holidays or periods of high demand, processing may take longer, and we will let you know if your order is affected.

Once your order ships, you will receive a confirmation email with your tracking number.

2. Shipping Destinations

We ship to the countries and regions offered at checkout. If your address is not available at checkout, we cannot currently ship there. We do not ship to PO boxes or addresses that carriers cannot reach unless the carrier supports it for your chosen method.

3. Shipping Methods and Delivery Times

The shipping methods, prices and estimated delivery times available to you are shown at checkout, based on your address and the size and weight of your order. Delivery time starts after your order has been processed and shipped, not when it is placed.

Delivery times are estimates, not guarantees. Carriers, customs, weather and other factors outside our control can cause delays.

4. Shipping Costs

Shipping costs are calculated at checkout based on your destination, order size and chosen shipping method. Any free-shipping offer, and the minimum order value that applies to it, will be clearly shown on the Site or at checkout. Shipping charges are shown before you pay.

5. Order Tracking

When your order ships, we email you a tracking number and a link to follow it. Tracking information can take 24 to 48 hours to update after the carrier receives the package. If your tracking has not updated after that time, please contact us.

6. Customs, Duties and Taxes

For international orders, your package may be subject to import duties, taxes and customs fees charged by your country. These are not included in our prices or shipping costs unless stated at checkout. You are responsible for paying them, and we do not control their amount. Customs delays are outside our control.

7. Incorrect or Incomplete Addresses

Please check your shipping address carefully before completing your order. We ship to the address you provide at checkout. If an order is returned to us because of an incorrect or incomplete address, we will contact you. You may be asked to pay additional shipping costs to send it again, or we may refund the order minus the original shipping charges and any return shipping costs.

If you notice a mistake, contact us as soon as possible. We can change an address only if the order has not yet shipped.

8. Multiple Items and Split Shipments

If your order has multiple items, they may ship separately or arrive on different days, depending on availability and the carrier. You will not be charged extra shipping for split shipments of a single order.

9. Delayed Orders

If your order has not arrived within the estimated delivery window, first check your tracking information and confirm that the address is correct. If the package still has not arrived, contact us and we will work with the carrier to locate it and, where appropriate, send a replacement or issue a refund.

10. Lost or Stolen Packages

Once a carrier marks your package as delivered, risk of loss passes to you. If your tracking shows your order as delivered but you have not received it, please check with neighbors and household members and look around your delivery location. If you still cannot find it, contact us within 7 days and we will help investigate with the carrier.

11. Damaged Packages

If your order arrives damaged, please follow the instructions in our Return and Refund Policy for damaged or defective items. Keep the packaging and take photos of the item and the box.

12. Order Changes and Cancellations

You can change or cancel an order only before it ships. Once an order has shipped, it cannot be cancelled, but you may return it under our Return and Refund Policy.

13. Changes to This Policy

We may update this Shipping Policy from time to time. The version in effect when you place your order applies to it. The latest version is always available on this page, with its “Last updated” date.